This is the current version. The version published here on the day you book is the one that applies to that booking.
1. Nothing is shipped
LimoX provides a chauffeur-driven transport service. There is no physical product, no shipment and no delivery address. This policy sets out the equivalent information for a service: how fast we confirm, how much notice we need, and the point at which the service has been delivered.
2. Confirmation times
After you submit a request and complete payment:
- Payment receipt
- Issued immediately by our payment gateway to the email you provided.
- Booking confirmation
- Within 2 hours during operating hours, and within 12 hours for requests received overnight.
- Chauffeur and vehicle details
- Sent by WhatsApp or SMS at least 2 hours before pickup, with the chauffeur's name, phone number, and the vehicle's model and plate.
- On-the-day contact
- Your chauffeur contacts you directly when they are on the way.
If we cannot fulfil a request after payment, we cancel it and refund in full under section 4 of our Refund and Exchange Policy. You are never left holding a paid booking we cannot deliver.
3. How much notice we need
- Airport transfers
- 12 hours' notice recommended, 4 hours minimum
- City rides within Cairo and Giza
- 4 hours' notice recommended, 2 hours minimum
- Long-distance and seasonal travel
- 24 hours' notice
- Weddings, events and convoys
- 7 days' notice, so vehicles and chauffeurs can be reserved
- Corporate accounts and commutes
- Scheduled in advance under your account agreement
Shorter notice is often possible and we will always try. Contact us directly by phone or WhatsApp rather than the web form when time is short, because that reaches a dispatcher immediately.
4. Where we operate
- Greater Cairo, including New Cairo, Sheikh Zayed, 6th of October and the New Administrative Capital
- Giza
- Cairo International Airport, Sphinx International Airport and Borg El Arab Airport
- Alexandria and the North Coast, including Sidi Abdel Rahman and Marassi
- El Gouna, Hurghada and the Red Sea coast
Destinations outside this list are quoted case by case. Ask us and we will tell you honestly whether we can cover it.
5. When the service is delivered
The service is delivered when your chauffeur arrives at the agreed pickup point at the agreed time and completes the journey to the agreed destination.
For hourly and daily hire, the service is delivered across the block of time you reserved, with the vehicle and chauffeur at your disposal for its duration.
For monthly commute packages and corporate accounts, the service is delivered ride by ride across the agreed schedule, and invoiced against the terms of your account.
6. Waiting time included
- Airport arrivals
- 60 minutes from the moment your flight lands, so immigration and baggage queues cost you nothing
- All other pickups
- 15 minutes from the scheduled pickup time
We track your flight number where you give us one, so an early or delayed arrival moves your pickup automatically. There is no surcharge for a delay you did not cause.
7. If we are running late
We plan every route with buffer for normal traffic conditions. If a chauffeur is nonetheless going to be late, we contact you as soon as we know, with a revised arrival time and the reason.
Where the delay is our fault and material, you are entitled to a partial or full refund under section 6 of our Refund and Exchange Policy. Delays caused by events genuinely outside our control are covered by section 10 of our Terms and Conditions.
8. Contact us
For anything urgent on the day of travel, phone or WhatsApp reaches a dispatcher fastest:
- info@limox-eg.com
- Hotline
- 17962
- +20 155 122 2604
- Address
- Cairo, Egypt