This is the current version. The version published here on the day you book is the one that applies to that booking.
1. Who is responsible for your data
LimoX, of Cairo, Egypt, is the controller of the personal data described in this policy. Questions, requests and complaints go to info@limox-eg.com.
This policy covers our website, our mobile applications, and the enquiries we receive by phone, email and WhatsApp.
2. What we collect
- Identity and contact
- Name, phone number, email address, and the company name on corporate bookings.
- Journey details
- Pickup and destination addresses, date and time, passenger and luggage counts, flight numbers where relevant, and any preferences or accessibility needs you tell us about.
- Payment
- The amount, currency, date and status of a transaction, plus the last four digits and card type returned by our gateway. We never receive or store your full card number, expiry date or security code.
- Communications
- Messages you send us and our replies, including WhatsApp threads and call notes, kept as a record of what was agreed.
- Technical
- IP address, browser and device type, pages viewed and referring page — collected through our server logs in the ordinary course of serving the site.
- Location
- In the mobile app only, and only while you are using it, to show nearby vehicles and track an active journey. You can refuse this permission and still book by entering addresses manually.
3. How we collect it
- Directly from you, through the booking and contact forms, the app, phone calls and messages
- Automatically, through our web server logs when you visit the site
- From a corporate client, where your employer books a journey on your behalf
Our address fields use the Google Places API to suggest locations as you type. Suggestions are requested through our own server, so your search text reaches Google without your browser exposing our API credentials, and we do not retain the partial text you typed before selecting a place.
4. Why we use it, and our lawful basis
- To perform your booking
- Assigning a vehicle and chauffeur, navigating to you, confirming and invoicing. Basis: performance of our contract with you.
- To take payment
- Processing card transactions and refunds through our gateway. Basis: performance of our contract.
- To support and communicate
- Answering enquiries, handling complaints, returning lost property. Basis: performance of our contract and our legitimate interest in running a service that works.
- To keep people safe
- Investigating incidents, insurance claims and damage. Basis: legitimate interest and legal obligation.
- To meet legal duties
- Tax, accounting and regulatory record-keeping. Basis: legal obligation.
- To improve the service
- Understanding which routes and pages are used, in aggregate. Basis: legitimate interest.
- To send offers
- Only if you have asked us to. Basis: your consent, withdrawable at any time.
We do not sell personal data, and we do not share it with third parties for their own marketing.
5. Who your data reaches
- Your chauffeur
- Receives your name, phone number, pickup and destination, and any note relevant to the journey. Nothing more.
- Our payment gateway
- Processes card payments and refunds. Your card details go to them directly and are governed by their own privacy policy.
- Google Maps Platform
- Provides address autocomplete, geocoding and routing.
- Our email provider
- Delivers booking confirmations and the notifications our team receives when a form is submitted.
- Our hosting provider
- Operates the servers on which the site and its data run.
- Professional advisers and insurers
- Accountants, lawyers and insurers, where a specific matter requires it.
- Authorities
- Where we are legally obliged to disclose, or to establish or defend a legal claim.
Each processor acts on our written instructions and may use your data only to deliver the service we have engaged them for.
6. Transfers outside Egypt
Some of the providers above operate servers outside Egypt. Where data is transferred internationally, we use providers that commit contractually to protection standards equivalent to those required under Egyptian data protection law.
7. How long we keep it
- Booking and journey records
- Five years from the date of the journey, to meet tax and accounting obligations.
- Enquiries that did not become bookings
- 24 months from the last contact.
- Payment transaction records
- Five years, as required for financial record-keeping.
- Lost property logs
- 30 days, unless a claim is open.
- Marketing consents
- Until you withdraw consent, plus the record of the withdrawal itself.
- Server logs
- 12 months.
8. How we protect it
- The entire site is served over HTTPS with a valid certificate
- Booking and contact submissions are transmitted encrypted and validated server-side
- Card data never touches our servers; it goes directly to our PCI-DSS compliant gateway
- API credentials are held server-side and are never exposed to your browser
- Access to customer records is limited to the staff who need it to do their job
No system is perfectly secure. If a breach occurs that is likely to affect your rights, we will notify you and the competent authority without undue delay.
9. Your rights
You may ask us to:
- Give you a copy of the personal data we hold about you
- Correct anything inaccurate or incomplete
- Delete data we no longer have a lawful reason to keep
- Restrict or object to a particular use, including any profiling
- Provide your data in a portable, machine-readable format
- Withdraw a consent you previously gave, without affecting what was lawful before
Write to info@limox-eg.com with the detail of your request. We respond within 30 days and we do not charge for a reasonable request. We may ask you to confirm your identity before we act, so that we do not disclose your data to someone else.
11. Children
Our service is not directed at children, and we do not knowingly collect data from anyone under 18 except the first name and age of a child travelling on a booking made by an adult, which we use solely to fit the correct child seat. If you believe we hold a child's data without a proper basis, contact us and we will delete it.
12. Changes to this policy
We update this policy when our practices change. The effective date at the top of this page shows when the current version took effect, and material changes will be communicated to active customers by email.
13. Contact and complaints
For any privacy question, request or complaint:
- info@limox-eg.com
- Hotline
- 17962
- +20 155 122 2604
- Address
- Cairo, Egypt
If you are not satisfied with our response, you have the right to complain to the competent Egyptian data protection authority.